The New Yorker Hotel Front Desk Staff Trying To Make A Fast Buck !
At the New Yorker Hotel in New York City recently, we tried to book in at their 3pm rule and was told the room would not be ready until 4.30pm, Wow what a great start this is and no apologies given ! . . So we checked our bags in at $1 per bag . . Crafty Eh . . We went for a walk and grabbed some food and then went back to the New Yorker Hotel and successfully checked in.
The next day we went out for the day and when we got back to the New Yorker Hotel room, We noticed a light flashing on our room phone, we enquired at the front desk as to the reason why. And was told that a message has been left saying that "As we have been smoking in our room according to the house keeper and security staff noses we would be fined $250 as per The New Yorker Hotel rules"
Bearing in mind we decided to leave a $300 cash deposit on check in at the New Yorker Hotel, Alarm bells started to ring ! . . Let me say at this point that myself and my wife are both smokers and proud of it, But at no point from check in to check out did we ever have a smoke in our New Yorker Hotel Room, Instead we always went downstairs to the front of the New Yorker Hotel to have a smoke and watch the world go by.
The duty manager that eve was a Marcus/Mark and we explained to him that we have never smoked in the room etc, He said all charges would be dropped.
The next day, one of our room door entry cards failed, so we went to the New Yorker Hotel front desk to report it, and along the way the smoking in the room cropped up again, This time time by an Erica, Again we said we had not at any time had a smoke in our room etc.
On the check out day we were charged $250 for smoking in our New Yorker Hotel room without any solid proof, we took up our case with Birgit Schmalkowski (Cruella), and in a very rude manner told us that the fine stands.
We said poke it and we will speak to the original duty manager (Marcus/Mark) when he comes in later in the day . . . This New Yorker Hotel Video of mine below proves a point that there are several members of the New Yorker Hotel trying to make a fast buck out of genuine law abiding visitors to New York City and The New Yorker Hotel.
The end result was that we were given a full $300 paid out settlement (Deposit Refund In My Mind)
Proof in our minds that we were in the right all along !
Just Stand Your Ground.
#NY #NYC #NewYork #NewYorker #NewYorkerHotel #TheNewYorker #TheNewYorkerHotel #Wyndham
The next day we went out for the day and when we got back to the New Yorker Hotel room, We noticed a light flashing on our room phone, we enquired at the front desk as to the reason why. And was told that a message has been left saying that "As we have been smoking in our room according to the house keeper and security staff noses we would be fined $250 as per The New Yorker Hotel rules"
Bearing in mind we decided to leave a $300 cash deposit on check in at the New Yorker Hotel, Alarm bells started to ring ! . . Let me say at this point that myself and my wife are both smokers and proud of it, But at no point from check in to check out did we ever have a smoke in our New Yorker Hotel Room, Instead we always went downstairs to the front of the New Yorker Hotel to have a smoke and watch the world go by.
The duty manager that eve was a Marcus/Mark and we explained to him that we have never smoked in the room etc, He said all charges would be dropped.
The next day, one of our room door entry cards failed, so we went to the New Yorker Hotel front desk to report it, and along the way the smoking in the room cropped up again, This time time by an Erica, Again we said we had not at any time had a smoke in our room etc.
On the check out day we were charged $250 for smoking in our New Yorker Hotel room without any solid proof, we took up our case with Birgit Schmalkowski (Cruella), and in a very rude manner told us that the fine stands.
We said poke it and we will speak to the original duty manager (Marcus/Mark) when he comes in later in the day . . . This New Yorker Hotel Video of mine below proves a point that there are several members of the New Yorker Hotel trying to make a fast buck out of genuine law abiding visitors to New York City and The New Yorker Hotel.
The end result was that we were given a full $300 paid out settlement (Deposit Refund In My Mind)
Proof in our minds that we were in the right all along !
Just Stand Your Ground.
#NY #NYC #NewYork #NewYorker #NewYorkerHotel #TheNewYorker #TheNewYorkerHotel #Wyndham